Delete your Nardo account

You can permanently delete your Nardo account and all of the data associated with it. There are two ways to do it.

Option 1 — In the app (fastest)#

1. Open Nardo and sign in.
2. Go to Settings.
3. Scroll to the bottom and tap Delete Account.
4. Confirm by tapping Delete permanently.

Your account and data are deleted immediately. You do not need to contact us.

Option 2 — By email#

If you can no longer sign in or no longer have the app installed, email nardosupport@gmail.com from the address you registered with, using the subject line "Delete my account".

We will verify that the request comes from the account owner and delete the account within 30 days. We will confirm by email once it is done.

What gets deleted#

Deleting your account permanently and irreversibly removes:

• your account and login credentials;
• your profile (display name, gender, age, height, weight, goal, experience level, equipment, training preferences);
• your training programs and every program adjustment;
• your complete workout history, including all logged sets, repetitions, and weights;
• your bodyweight entries;
• your list of avoided exercises;
• your weekly and monthly progress reports.

This data is deleted outright — there is no recovery period and we cannot restore it afterwards.

What is kept, and for how long#

• Subscription and payment records. We must retain transaction records to meet accounting and tax obligations. These are held by Apple, Google, and our subscription provider, and contain no training data.
• Support emails. If you have emailed us, that correspondence is kept for up to 2 years after the matter is resolved.
• Product analytics. Usage events already recorded are retained for up to 12 months and are no longer linked to an existing account after deletion.

Important: cancel your subscription separately#

Deleting your account does not cancel a paid subscription. Subscriptions are billed by Apple or Google, and only you can cancel them:

• Android / Google Play: Play Store → your profile icon → Payments & subscriptions → Subscriptions → Nardo → Cancel.
• iPhone / App Store: Settings → your name → Subscriptions → Nardo → Cancel Subscription.

Cancel your subscription before deleting your account, otherwise you may continue to be charged.

Questions#

Contact nardosupport@gmail.com. See also our Privacy Policy and Terms of Use.